1. Refund Policy

Please note that New Lantern does not offer refunds for any purchases. We strongly recommend that clients carefully review their contract with us prior to signing to avoid any potential misunderstandings.

2. Service Delivery & Implementation Policy

New Lantern’s PACS solutions are delivered digitally, with implementation timelines customized to meet the specific needs of each radiology practice or institution. After your purchase, our team will collaborate with you to create a personalized implementation plan. We will provide clear communication throughout the process and work with you to ensure a smooth and timely deployment.

For questions regarding delivery timelines or the status of your implementation, feel free to reach out to us directly.

3. Return and Cancellation Policy

We do not accept returns or cancellations once the service agreement has been finalized. We encourage you to thoroughly review your service contract and discuss any specific needs with our team before making your final decision.

4. Customer Support

For any inquiries or concerns regarding your purchase or our services, our customer support team is here to assist you:

• Phone: 833-43DICOM (833-433-4266)
• Email: support@newlantern.ai

Our team is available to address any questions related to your order or the implementation process.